Happy Staff! - Tips for Telemarketing Motivation

KMB Multichannel offer quality Telemarketing training to both external clients and internal staff and management.

Keeping the contact centre staff happy is a key driver to the success of the company.

Dawn Holdstock, Teamleader at KMB, has been with the company for over 15 years and she runs one of the most successful teams, making appointments and generating leads for our clients.
In this blog post she has revealed a few of the secrets that she uses at KMB to keep our staff happy!
It is very important to give recognition to Agents throughout the day to keep their morale up and performance going.

There should be a visible board for all Agents to see, congratulating top performing ones for being either:
1. The Top Dialler
2. The Top Percentage Achiever
3. The Top Talk time

The board should show Recognition for Agents that have done over and above what their targets are. These skills should be personally thanked from their Team Leader as part of team building and respect.
'A Team leader support is fuel that enables normal human beings to do the impossible!'

Dawn Holdstock is a busy Mum of 3 children. When at KMB Dawn motivates, supervises and leads a telemarketing team on a day to day basis. She helps to develop a working environment where team members are encouraged to exert themselves to meet and exceed both their personal and team goals.
To follow Dawn please click here uk.linkedin.com/in/dawnaholdstock